GiftCultivate Frequently Asked Questions

Website and Code Troubleshooting

• What should I do if my code isn’t working and I’m unable to log in?

Product Questions

• What do I do if something I liked is [now] missing from the website?
• How do OluKai sandals generally fit?
• Can I add prescription lenses to my sunglasses, blue light glasses, or other frames?

Tracking Information

• How can I track my gift, and how long does it take for my order to arrive?
• Will multi-gift experiences ship together?

Order Returns

• What is your return policy?
• How do I start a return request?
• My return request was approved. Now what?
• How long does a return take to process?